Privacy Policy

Privacy Policy

Effective Date: 8 August 2025

Last Updated: 8 August 2025

Who We Are

Luxury Homes Design & Build  is a UK-based construction and home improvement company, specialising in loft conversions, extensions, and full home build projects.

Email: info@luxuryhomesdesignandbuild.com

What Personal Data We Collect

We may collect and process the following types of personal data:
– Identity Data – your name
– Contact Data – email address, phone number, home address
– Technical Data – IP address, browser type, device information
– Usage Data – browsing behaviour, page views, and site interactions
– Marketing & Communications Data – your preferences for receiving marketing

We do not collect any special categories of personal data (e.g., health, ethnicity, biometrics).

How We Collect Your Data

We collect data through:
– Contact or quote enquiry forms
– Phone or email communication
– Cookies and tracking technologies
– Google Analytics or similar tools
– Social media engagement

Why We Collect Your Data

We process your personal data to:
– Respond to enquiries or service requests
– Provide quotes, consultations, and project updates
– Deliver our services and manage client relationships
– Improve website performance and functionality
– Send relevant marketing (if consent is given)
– Comply with legal and regulatory requirements

Lawful Basis for Processing

We process your data under these legal bases:
– Consent – when you opt in to communication
– Contract – to carry out services or pre-contract steps
– Legitimate Interests – to improve our services and operate effectively
– Legal Obligation – to meet regulatory or legal requirements

Cookies & Tracking Technologies

Our website uses cookies to:
– Analyse website usage
– Improve browsing experience
– Track traffic sources (e.g., Google Ads, Analytics)

You will be notified upon first visit and given the option to manage cookie preferences. You can also disable cookies in your browser settings, but this may limit functionality.

Sharing Your Data

We do not sell your personal data. However, we may share your data with trusted third-party service providers, including:
– Analytics and advertising platforms (e.g., Google Analytics)
– Marketing and email platforms (if applicable)
– CRM or project management systems
– Professional advisers (legal, tax, accounting)
– Subcontractors or service providers directly involved in your project

All third parties are bound to handle data in accordance with UK GDPR standards.

International Transfers

Some tools or services may store data outside the UK. In such cases, we ensure appropriate safeguards are in place, including:
– Data adequacy decisions
– Standard contractual clauses (SCCs)

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss, including:
– SSL encryption
– Secure web hosting
– Access controls and limited permissions

Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. For example:
– Enquiry data: up to 6 years
– Project files: retained as required by law

Your Rights Under UK GDPR

You have the right to:
– Access the personal data we hold about you
– Correct inaccuracies in your data
– Request deletion of your data
– Object to or restrict certain data processing
– Withdraw consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email: info@luxuryhomesdesignandbuild.com

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. Updated versions will be published on our website with a new effective date.

Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact:

Email: info@luxuryhomesdesignandbuild.com
Website: www.luxuryhomesdesignandbuild.com